Posted: 6 months ago
Posted: 6 months ago
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Job Description
- Main role of the candidate would be to Support Business Users.
- Production support
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- Will be responsible for production support of LifeAsia/GroupAsia and will be responsible for uptime and availability of the application.
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- First level of contact for all production issues for LifeAsia/GroupAsia.
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- Closure of production issues as per SLA.
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- Supporting Business user for month end / year end closure.
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- Regular health checks / Monitoring of application.
- o Taking corrective actions by Identifying areas for modification in existing applications and subsequently developing these modification.
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- Should co-ordinate with infra team for its Infra related requirement.
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- Handling internal production support team.
- Vendor management
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- Will be responsible to manage various vendor resources for production support.
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- Should do periodic vendor review for application uptime.
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- Should closely monitor ticket ageing and closure.
Skills
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