Head Of Collections & Recovery Gurugram

Your key responsibilities will include:

Collections Management:

• Strengthening the Collections Function by hiring and training staff, creating processes, policies, and procedures for the retail lending vertical.
• Ensuring effective execution of collections policies and risk management strategies to optimize portfolio performance.
• Continuously evaluating collections strategies, policies, and procedures, providing recommendations for improvements.
• Inspiring, managing, and guiding collections managers and officers to meet and exceed overall recovery targets.
• Working closely with cross-functional teams to streamline collections and underwriting processes and offer data-driven insights to enhance credit policies.

Agency Management:

- Establishing and managing relationships with outsourced collection agencies across India to improve resolution rates for pre-write-off accounts and collections on 90+ day write-offs, optimizing costs.

Governance & Compliance:

• Managing external communications and responding to inquiries from regulatory bodies such as the RBI.
• Ensuring all collection activities adhere to regulatory standards, the company's code of conduct, and industry best practices.

The ideal candidate will have:

• Strong leadership abilities with a proven track record of managing and motivating large teams.
• In-depth experience in formulating and executing collections strategies and policies.
• Strong financial acumen with experience in budget management.
• Analytical mindset with the ability to make informed decisions based on data insights.
• Excellent collaboration and communication skills, with the ability to work effectively across diverse teams.
• Comprehensive understanding of regulatory compliance requirements within financial services.

This role offers the opportunity to significantly impact indiagold's retail lending operations by driving successful collections strategies, ensuring compliance, and contributing to overall business growth.

Requirements:

• 12+ Years of experience in Collections & Recovery, preferably within NBFCs, banks, SFBs, or financial services companies.
• Proven Leadership in Large-Scale Operations, demonstrated success in managing large-scale collections operations, particularly in retail lending.

Benefits include competitive salary packages, comprehensive medical insurance, employee referral bonuses, timely salaries and incentives, job security, diverse business opportunities, significant growth potential, discounted gym membership, performance-based ESOPs, parental leave, quarterly rewards & recognitions, internal job postings, guaranteed annual salary appraisals, and corporate discounts.,