Urgent Hiring - Cluster Manager (DSA) || Bengaluru

Role & responsibilities

• • Sales and Business Development:
• A. Drive gold loan sales and achieve revenue targets for the cluster.
• B. Develop and implement strategies to enhance customer acquisition and retention.
• C. Identify and develop new business opportunities in the region from branches Indiagold having tie- ups.

• Team Management:

• A. Recruit, train, and mentor Sales Executive and Relationship Executives.
• B. Monitor performance, provide guidance, and ensure productivity benchmarks are met.
• C. Foster a high-performance culture and ensure team alignment with organizational goals.

• Operational Excellence:

• A. Ensure smooth operations at all branches within the cluster.
• B. Maintain adherence to internal policies, compliance standards, and RBI guidelines.
• C. Monitor and track each Transaction with Bank and RM. Documentation & KYC

• Customer Service:

A. Enhance customer experience by ensuring prompt and quality service delivery.

B. Resolve customer escalations effectively and maintain brand reputation.

• Reporting and Analysis:

A. Prepare and present periodic business reports and performance analyses to senior management.

B. Monitor market trends, competitive landscape, and suggest strategies accordingly.

Preferred candidate profile

• Minimum 5+ years of experience in gold loans, banking, NBFCs, or

financial services.

• Proven track record in sales, team management, and business growth • Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Proficient in data analysis and reporting tools.
• Bachelors degree in any discipline