Business Team Lead

Team Lead - Presales

Tamil Language is mandatory

Job Summary

• The Team Leader – Career Specialist is responsible for managing a team of sales professionals
• focused on student enrollments for online and offline learning programs. The role involves driving
• sales performance, mentoring team members, monitoring KPIs, and ensuring effective lead
• management and customer engagement.

Key Responsibilities

Team Leadership

• Lead, coach, and motivate a team of Career Specialists to achieve enrollment and revenue

targets.

• Conduct regular performance reviews, team meetings, and training sessions.
• Handle escalations from parents/students and support the team in complex cases.
• Ensure adherence to company processes, discipline, and timelines.

Sales & Enrollment

• Drive enrollments through inbound and outbound calling to parents and students.
• Ensure achievement of daily, weekly, and monthly team targets.
• Personally manage high-priority or critical leads when required.
• Ensure effective follow-up and conversion of assigned leads.

Operations & Process Management

• Monitor call quality, lead conversion ratios, and CRM data accuracy.
• Ensure proper maintenance of lead databases, MIS, and reports.
• Analyze performance trends and implement corrective action plans.
• Align weekly deliverables and sales expectations with management.

Collaboration & Reporting

• Coordinate with Marketing, Operations, and Academic teams to improve conversion and

customer experience.

• Prepare and present regular performance and productivity reports.
• Support hiring, onboarding, and training of new team members.

Desired Candidate Profile

TAMIL language is Mandatory

• 3– 5 years of experience in Inside Sales / Business Development / Education Sales.
• Minimum 1–2 years of experience handling a sales team.
• Graduate/Postgraduate (B.Com / BBA / MBA or equivalent).
• Strong experience in tele-sales, lead conversion, and target-driven environments.
• Hands-on experience with CRM tools and MS Office (Excel, Word, Outlook, PowerPoint).
• Prior experience in education, EdTech, or IT services sales is an added advantage.
• Strong leadership, communication, and people management skills.
• Result-oriented, self-motivated, and able to work under pressure.
• Excellent verbal and written communication skills in English.