Leader - RCM - Operations - US Healthcare - Hyderabad / Mumbai

Role & responsibilities

• Leads and directs the Business units service delivery through reporting leaders, managers and broader team.
• Establishes operational goals, objectives, and budgets and relevant measurement systems to monitor and report progress.
• Takes full ownership of driving on customer service delivery KPIs, operational metrics including productivity & quality whilst delivering better financial results including cost-to-serve.
• Responsibilities include the planning of optimal operating policies and procedures required to deliver quality services and enhance operational processes and workflows.

Preferred candidate profile

• 15+ years of progressive experience on leading and managing large-scale (1000 FTE+) US revenue cycle management operations for multiple customers
• Excellent written and verbal English communication skills with an innate ability to articulate complex ideas in a simple manner