Urgent Hiring For Manager - Operations (Patient Experience) Gurgaon

We are hiring for Manager - Operations (Patient Experience)

for Gurugram Centre.

Role & responsibilities

• Ensure quality individualized service to patients and address all patient concerns in appropriate time frame.
• Effectively handle end-to-end Facility Management and oversee Front End activity at the Centers in the Zone to help achieve business objectives & quality patient experience throughout
• Ensure cost optimization and central support for overall activity at the Centres in the Zone
• Ensure all Centre operations staff is adequate & all stations are manned during operational hours
• Oversee accurate payment & billing, during patient admission, treatment & discharge & reconcile with Accounts for the same on a weekly basis
• Prepare and present monthly reports, analyse data & generate actionable insights to improve NPS
• Co-ordinate with Centre staff to develop & implement operational strategies & procedures
• Monitor reporting staff performance through assessments / trainings & provide advice, assistance, & guidance, as and when needed
• Adhere to grooming standards and ensure same is followed by all Centre operations staff
• Work towards reducing incidents / complaints, keeping a track record of all activities & execute 360-degree closure action plans to improve NPS.
• Patient-centric approach to work, keeping patients at priority
• Demonstrable experience in a pertinent managerial position, preferably in Healthcare / Operations domain
• Excellent understanding of latest healthcare concepts & best practices, legal & regulatory framework
• Demonstrable experience leading and managing multi-disciplinary teams across multiple locations
• Experience in dealing with finances and medical information systems for multiple locations
• Experience with building & maintaining relationships with vendors / local authorities
• Strong collaborative ability to sustain relationships across functions and levels & ensure seamless integration & execution of Centre strategies in the Zone
• Proficient knowledge of organisational effectiveness & compliance standards & policies (NPS, Kaizen, TQM).

Preferred candidate profile

• Excellent organisational and leadership skills
• Assertive and clear style of communication
• Analytical mindset, result-oriented and data-driven thinking
• Strategic thinking style, honesty, and ethics in business dealings
• Top-notch supervisory and conflict resolution skills.
• Excellent organisational and leadership skills
• Assertive and clear style of communication
• Analytical mindset, result-oriented and data-driven thinking
• Strategic thinking style, honesty, and ethics in business dealings
• Top-notch supervisory and conflict resolution skills.
• Post - Graduate MBA/PG in Healthcare Management / Operations ; Graduate - B.Com / BCA / B.E.
• 7+ years of relevant experience in the advent field Healthcare / Operations Management / Patient Care.