Chief Delivery Officer

Job Role: Chief delivery Officer

Exp Required: Atleast 20+ Years of relevant work experience in IT consulting and Digital transformation, 8 Years of work experience in executive delivery leadership

Job Location: Ambattur, Chennai

Company Name: Indsafri

Notice Period: Immediate to 30 days

NOTE

:***********************KINDLY DO NOT APPLY IF YOU HAVE LESS THAN 20 YEARS OF RELEVANT WORK EXP AS DELIVERY MANAGER OR CHIEF DELIVERY MANAGER OR CHEIF DELIVERY OFFICER. FRESHERS OR LESS THAN 5 YEARS OF EXP IN DATA ANALYST, PLEASE DO NOT APPLY ***************

Job Purpose:

The Chief Delivery Officer (CDO) is a member of the Executive Leadership Team responsible for leading the companys global delivery organisation while driving profitable growth, customer success, operational excellence, and innovation.

The CDO owns the end-to-end delivery lifecycle across all service lines including AI, Application Development, Test Engineering, Data Engineering, Salesforce, Cloud, Cybersecurity, Digital Transformation, and Managed Services.

The role carries executive responsibility for Delivery P&L, customer satisfaction, revenue growth through existing clients, operational excellence, delivery governance, workforce capability, and continuous innovation.

Roles and Responsibilities:

The Chief Delivery Officer is accountable for:

• Delivery P&L
• Revenue Growth
• Gross Margin Improvement
• EBITDA Contribution
• Customer Satisfaction & Retention
• Strategic Account Growth
• Delivery Quality
• Operational Excellence
• Delivery Governance
• Resource Utilisation
• Workforce Planning
• Innovation & AI Transformation
• Risk Management
• Compliance
• Talent Development
• Build a world-class delivery organisation recognised for excellence.
• Consistently achieve revenue, profitability, and growth targets.
• Deliver exceptional customer outcomes while strengthening strategic relationships.
• Lead the adoption of AI-driven delivery models and operational automation.
• Foster a culture of accountability, innovation, and continuous improvement.
• Develop future leaders and build a scalable, high-performing organisation.
• Position company as a trusted global technology and digital transformation partner.

Executive Leadership & Business Strategy

• Define and execute the enterprise delivery strategy aligned with corporate objectives.
• Serve as a member of the Executive Leadership Team.
• Develop annual delivery business plans.
• Participate in strategic planning, budgeting, and investment decisions.
• Build a scalable global delivery organisation.
• Drive operational maturity across all business units.
• Lead organisational transformation initiatives.
• Represent delivery at Executive and Board meetings.

Commercial Leadership & P&L Management

Own the financial performance of the Delivery Business Unit, including:

• Revenue
• Gross Margin
• EBITDA
• Operating Costs
• Resource Productivity
• Budget Management
• Delivery Forecasting

Responsibilities include:

• Deliver annual revenue targets.
• Improve profitability across all engagements.
• Drive revenue realisation.
• Optimise delivery costs.
• Govern project financial performance.
• Approve commercial delivery decisions.
• Support pricing strategies.
• Oversee change request governance.
• Improve cash collection through timely project execution.

Revenue Growth & Strategic Business Development

Partner with the CEO and Commercial Leadership to accelerate business growth.

Responsibilities include:

• Grow revenue from existing customers.
• Drive strategic account expansion.
• Increase Managed Services revenue.
• Develop cross-selling and upselling strategies.
• Sponsor strategic customer opportunities.
• Support proposals and solution design.
• Participate in executive client meetings.
• Build executive client relationships.
• Develop new service offerings.
• Drive customer references and case studies.
• Collaborate with Marketing on GTM initiatives.

Customer Success & Executive Client Relationships

• Own customer satisfaction.
• Conduct Executive Business Reviews.
• Manage executive client relationships.
• Improve Net Promoter Score (NPS).
• Increase customer retention.
• Resolve executive escalations.
• Ensure contractual obligations are achieved.
• Drive long-term strategic partnerships.

Delivery Excellence

Provide executive oversight across:

• AI Solutions
• Application Development
• Test Engineering
• Salesforce
• Data Engineering
• Cloud Services
• Cybersecurity
• Managed Services
• Digital Transformation
• Support Services

Ensure:

• On-time delivery
• Budget adherence
• Delivery quality
• SLA compliance
• Risk mitigation
• Continuous improvement

Delivery Governance & Operational Excellence

Establish enterprise delivery governance through:

• PMO leadership
• Executive dashboards
• Portfolio governance
• Delivery forecasting
• Agile and Hybrid methodologies
• Delivery standards
• Capacity planning
• Resource optimisation
• Knowledge management
• Delivery automation

AI, Innovation & Digital Transformation

Lead enterprise adoption of AI-enabled delivery by driving:

• AI-powered software engineering
• AI-assisted quality engineering
• Internal delivery automation
• Generative AI adoption
• AI governance
• Productivity platforms
• Delivery analytics
• DevOps
• Cloud-native engineering
• Modern engineering practices

Quality, Risk & Compliance

Lead enterprise quality initiatives including:

• ISO compliance
• CMMI
• ITIL
• Delivery audits
• Risk Management
• Root Cause Analysis
• Governance
• Regulatory compliance
• Process optimisation

People Leadership

Lead and develop a high-performing delivery organisation.

Responsibilities include:

• Leadership development
• Succession planning
• Workforce planning
• Recruitment strategy
• Resource allocation
• Employee engagement
• Performance management
• Diversity & Inclusion
• Talent retention
• Leadership coaching

The CDO has executive authority over:

• Delivery strategy
• Delivery governance
• Resource allocation
• Delivery investments
• Project escalations
• Commercial delivery approvals
• Delivery organisation structure
• Delivery technology adoption
• Operational policies
• Delivery transformation initiatives

Qualifications:

• Atleast 20+ years of relevant work experience as Delivery Officer or Chief Delivery Officer or in a similar role
• Bachelors degree in Computer Science, Engineering, Information Technology, Business Administration, or related discipline.
• MBA or Masters degree preferred.
• Professional certifications such as PMP, PRINCE2, ITIL, SAFe, Scrum, or equivalent are advantageous
• Atleast 8 years of relevant work experience in executive delivery leadership
• Experience leading global delivery organisations
• Proven P&L ownership
• Multi-million-dollar portfolio management.
• Enterprise customer engagement.
• Strong background in AI, Cloud, Salesforce, Data Engineering, Application Development, Test Engineering, and Managed Services

Technical Skills Required (Mandatory):

• Atleast 8 years of relevant work experience in executive delivery leadership
• Atleast 20+ years of relevant work experience in IT Consulting or Digital Transformation
• Experience leading global delivery organisations
• Proven P&L ownership
• Multi-million-dollar portfolio management.
• Enterprise customer engagement.
• Strong background in AI, Cloud, Salesforce, Data Engineering, Application Development, Test Engineering, and Managed Services

Interested applicants can share your updated resume to [HIDDEN TEXT] with below details

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