Manager - Human Resources

Key Responsibilities:

1. Talent Acquisition & Workforce Planning:

• Lead end-to-end recruitment across all functions and levels.
• Partner with department heads to understand current and future hiring requirements.
• Build talent pipelines for critical and recurring positions.
• Develop structured recruitment and selection processes.
• Ensure timely and quality closure of vacancies.
• Track and improve recruitment metrics including time-to-hire and hiring effectiveness.

2. People Operations:

• Manage the complete employee lifecycle from onboarding to separation.
• Maintain employee records, contracts and HR documentation.
• Administer attendance, leave and HRMS processes.
• Coordinate confirmation, promotion, transfer and exit processes.
• Maintain and periodically review HR policies, procedures and employee handbook.
• Ensure employee data confidentiality, accuracy and integrity.

3. Performance Management & Organisation Development:

• Own and manage the organisation's performance management framework.
• Facilitate alignment of organisational goals, departmental targets and individual KPIs.
• Work with managers to define and maintain role-specific KRAs, KPIs and job descriptions.
• Coordinate performance review cycles and ensure timely completion.
• Support talent reviews, succession planning and performance improvement processes.
• Support organisation structure reviews and role clarity initiatives.

4. Employee Engagement & Culture:

• Design and implement employee engagement initiatives.
• Conduct employee feedback and engagement surveys.
• Develop recognition and appreciation programmes.
• Support employee well-being initiatives.
• Help strengthen a culture of accountability, collaboration and continuous improvement.
• Support conflict resolution and employee relations matters.

5. Learning & Development:

• Conduct training needs assessments.
• Develop and implement annual learning and development plans.
• Coordinate internal and external training programmes.
• Support leadership development initiatives.
• Develop competency frameworks and capability development plans.
• Measure and report training effectiveness.

6. Compliance & Governance:

• Ensure compliance with applicable labour laws and statutory requirements.
• Coordinate POSH implementation and compliance.
• Maintain statutory records and HR compliance documentation.
• Support internal and external audits.
• Ensure consistent implementation of HR policies and governance requirements.

7. HR Systems, Analytics & Continuous Improvement:

• Lead HR process digitisation and automation initiatives.
• Evaluate and implement HR technology solutions.
• Develop and maintain HR dashboards and workforce analytics.
• Provide regular reports on headcount, attrition, recruitment, leave, performance and training metrics.
• Identify opportunities to improve HR efficiency, effectiveness and employee experience.
• Develop and maintain HR SOPs and process documentation.

8. HR Budget & Resource Planning:

• Prepare and manage the annual HR budget in collaboration with the COO and Finance Manager.
• Monitor HR expenditure against approved budgets.
• Evaluate the effectiveness and return on investment of HR initiatives.
• Support workforce planning and manpower cost forecasting.

Qualifications & Experience:

Essentials:

• Master's degree in Human Resources, Personnel Management, Business Administration, Organizational Development or a related discipline.
• 8-12 years of relevant HR experience.
• Demonstrated experience in recruitment, HR operations, performance management and employee engagement.
• Strong knowledge of Indian labour laws and HR compliance requirements.
• Experience building or improving HR systems, policies and processes.
• Strong communication, stakeholder management and problem-solving skills.
• High proficiency in Microsoft 365 / Google Workspace and HR technology platforms.

Preferred:

• Experience in a high-growth organisation, startup, social impact organisation, educational institution or mission-driven organisation.
• Experience implementing HRMS platforms, workflow automation and digital HR solutions.
• Exposure to organisational development and change management initiatives.