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Job Description
Indus Health Plus Private Limited
Job Title : Treatment Package Executive Customer Care
Work Location: Pune
Division/Department: Customer Care
Reports To: Team Leader
Full-time
Part-time
:
Key Responsibilities:
- Make outbound calls to members to support continuity of health benefits
- Explain benefits, entitlements, and service features in a clear and accurate manner
- Address concerns related to service if any
- Coordinate with internal teams to resolve issues that may impact customer continuation
- Follow up on pending payments
- Capture intent, concerns, and reasons for discontinuation accurately in the system
- Share secure payment links with customers through approved channels
- Guide customers through online and offline payment processes step-by-step
Education and/or Work Experience Requirements:
- Education: Graduate in any discipline
- Experience: 1-2 years of experience in retentions/ TPA
Skills:.
- Clear and confident verbal communication skills
- Ability to explain information in a simple, reassuring manner
- Good listening and objection-handling ability
- Strong follow-up and persuasion skills
- Strong attention to detail and documentation accuracy
- Basic computer skills (CRM, MS Excel)
Interested candidates can share updated CV on kalpita.kotkar@indushealthplus.com
Skills
Voice ProcessVoiceBPODomestic BPOProcessDomesticCallingCustomer CareIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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