Desktop IT/QA Support Engineer

Department Icon IT / Software Development & Related
Posted: 3 months ago
0-1 years
Satara, Maharashtra
IT / Software Development & Related
work from office
Full Time

Posted: 3 months ago
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Job Description

  • Key Responsibilities
  • User ID creation, modification, deactivation, unlocking, and password reset activities.
  • User privilege management and access rights administration.
  • Creation and maintenance of privilege groups.
  • ITSM ticket logging and closure management.
  • Support in SOP preparation and User Management documentation.
  • Date and time synchronization of manufacturing equipment.
  • Recipe management activities.
  • System backup and restoration support.
  • Maintaining authorized user lists.
  • Applying Windows security controls on manufacturing equipment.
  • Audit trail review support.
  • User management review support for QA teams.
  • Support during software validation activities.
  • CAPA and deviation handling support.
  • SOP training support.
  • Manufacturing equipment qualification support.
  • Technical support during machine breakdowns.
  • Audit trail review through Admin IDs post batch completion.
  • Inkjet printer message editing through Admin access.
  • Parameter setting modifications in machines/instruments through Admin IDs.
  • Monthly Moisture Analyzer calibration support.
  • HMI unlock activities for FBE machines through Admin access.
Requirements
  • Required Skills
  • Basic understanding of Windows systems and desktop troubleshooting.
  • Understanding of user access management and password policies.
  • Exposure to Pharma/Manufacturing IT systems preferred.
  • Knowledge of SOP documentation and compliance processes preferred.
  • Good written and verbal communication skills.
  • Ability to work in shift operations.
  • Additional Notes
  • Candidates should be comfortable working in regulated manufacturing environments .
  • Shift-based deployment will be applicable.
  • Immediate joiners or candidates with shorter notice periods will be preferred.

Skills

Itsm

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About Company

Indus is a leading global technology consulting and services company, helping clients conceptualize and realize new business models through technology-driven innovation. We bring together deep domain expertise, agile methodologies, and next-generation technology to help enterprises transform their businesses into connected, intelligent, and efficient operations. With a strong focus on customer centricity, we help clients drive revenue growth, improve operational efficiency, and reduce costs. Since its inception in 1994, Indus has focused on building long-term relationships with its clients. We have been recognized as a trusted advisor and partner by some of the world's leading companies across industries such as Retail, Manufacturing, Healthcare, Banking, and Financial Services. Our global team of over 3,000 professionals is committed to delivering innovative solutions and services that enable our clients to achieve their business goals. With a presence in North America, Europe, and Asia, we are well-positioned to serve our clients worldwide.
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