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Job Description
- 1.Incident Management:
- Respond to and resolve desktop support tickets within the defined SLA.
- Provide first-line support for hardware, software, and peripheral issues.
- Escalate unresolved issues to the L2 engineer or relevant teams.
- 2.Hardware and Software Support:
- Perform basic troubleshooting of desktops, laptops, printers, and peripherals.
- Install, configure, and maintain operating systems and standard software
- applications.
- Replace or repair hardware components as needed.
- 3.User Support:
- Assist users with login issues, software installations, and basic application
- troubleshooting.
- Provide support for email configuration and access.
- Guide users on IT policies and best practices.
- 4.Asset Management:
- Maintain inventory of IT assets such as desktops, laptops, and peripherals.
- Perform routine health checks of IT equipment.
- 5.Network Connectivity:
- Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, and
- VPN.
- Support basic configuration of network printers.
- 6.Documentation and Reporting:
- Log and document all incidents and resolutions in the ticketing system.
- Provide daily and weekly status reports to the IT supervisor.
Skills
Incident ManagementUser SupportInventoryIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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