Technical Lead

• Person is responsible for leading team of Ambulatory and Mychart resources who will report to him and this role will report to delivery manager
• Also responsible for all reporting, Monthly Matrices, client escalation handling for this team

• System Build & Configuration: Customizing Epic modules, designing Smart Sets, and building clinical workflows.
• Workflow Analysis: Meeting with clinicians and leadership to identify bottlenecks and close workflow gaps.
• Troubleshooting & Maintenance & On call support: Investigating software issues, applying system updates, and providing tier-2 or tier-3 end-user support.
• Testing: Creating test scripts and running unit testing prior to go-lives and version upgrades.
• Training Support: Working alongside clinical educators to ensure documentation standards and proper software use.

• Certifications: Active EpicCare Ambulatory certification is usually required, with specialties like MyChart requested.
• Background: Typically requires a minimum of 6-8 years of Epic implementation or support experience, with a strong understanding of clinical environments.

BE

Range Of Year Experience-Min Year

7

Range Of Year Experience-Max Year

8