Onboarding Specialist - Product Onboarding

Role - Drive activation and adoption of AI REX among recruiters/clients. Connect with client recruiters, onboard them, run product workshops and keep a regular follow-up cadence until they use the product on their own.

• Connect with assigned client accounts daily and get recruiters onboarded on AI REX
• Run product demos, training sessions and workshops for client recruiters, one-to-one and in groups
• Follow a fixed cadence of follow-ups until the account moves from inactive to active
• Track usage and activation for your accounts and flag blockers early
• Capture client feedback and product gaps and pass them to the CS and Product teams

Must have

• Strong spoken communication
• Comfortable running demos, workshops and training sessions for small groups
• Persistence in outbound connects and follow-ups
• 1 to 6 years in customer success, onboarding, client servicing or training

Good to have

• Exposure to recruiters or HR teams in HR tech, ATS or recruitment products
• Experience with B2B SaaS onboarding or adoption