Astronomer Platform Support (PSO)

Responsibilities :

Provide L2/L3 support for Astronomer and Apache Airflow platforms. Monitor platform health, DAG execution, scheduler and worker performance. Troubleshoot workflow failures, deployment issues and platform incidents. Manage incident, problem and change activities following ITIL practices. Perform root cause analysis and drive service improvements. Support and maintain CI/CD pipelines for Astronomer platform and DAG deployments. Standardize artifact management, release processes and deployment governance. Implement control gates, approval workflows and deployment quality checks. Administer container platforms including Kubernetes and Docker ecosystems. Manage IAM roles, access controls, security policies and compliance requirements. Support Route 53, private/public endpoints, networking and connectivity configurations. Provision and manage infrastructure using Terraform, CloudFormation and Bicep. Deploy and manage Airflow DAGs through automated CI/CD pipelines. Manage platform upgrades, patching, backup and recovery activities.

Technical and Professional Requirements:

Astronomer/Apache Airflow support CI/CD tools and release management Hands-on experience with ITSM/ticketing tools such as ServiceNow, Jira Service Management or similar platforms. Excellent verbal and written communication skills with the ability to interact effectively with clients and stakeholders.