Salesforce Project Manager

Experience in Salesforce delivery or project management.

• Hands-on knowledge of Salesforce Administration and Development.
• Strong understanding of Salesforce configurations, customizations, and integrations.
• Excellent communication and stakeholder management skills.
• Responsible for end-to-end delivery management of Salesforce projects.
• Must have strong techno-functional expertise in Salesforce.
• Should coordinate with cross-functional teams, manage timelines, and ensure quality deliverables

• BS degree in Computer Science or Engineering or equivalent experience

Job Roles and Responsibilities:

The Salesforce Project Manager is responsible for leading end-to-end delivery of Salesforce solutions — ensuring successful implementation, integration, and adoption across business units. The role demands strong expertise in CRM transformation, agile project management, and stakeholder engagement, along with a deep understanding of Salesforce capabilities and ecosystem.

Key Responsibilities

• Project Management & Delivery
• Own the full lifecycle of Salesforce implementation projects — from initiation through deployment and support.
• Define project scope, objectives, timelines, and resource requirements.
• Manage risks, dependencies, and project budgets.
• Oversee sprint planning, backlog prioritization, and release cycles (Agile/Scrum or hybrid).
• Ensure high-quality deliverables aligned with business goals and Salesforce best practices.
• Stakeholder & Client Management
• Act as the main point of contact between business users, IT teams, and Salesforce partners.
• Translate business requirements into technical and functional designs.
• Manage client expectations, communicate status reports, and lead governance meetings.
• Drive user adoption and change management activities.
• Technical & Functional Coordination
• Work closely with Salesforce Architects, Developers, Admins, and QA teams.
• Oversee configuration, customization, and integration with other enterprise systems (ERP, middleware, analytics).
• Validate solution design and perform quality reviews before deployment.
• Governance & Reporting
• Maintain project documentation — RAID logs, project plans, dashboards, and retrospectives.
• Track KPIs such as delivery timelines, defect rates, budget variance, and customer satisfaction.
• Provide executive-level reports and insights for leadership and steering committees.

• Bachelors degree in Computer Science, Engineering, Business, or equivalent.
• Managing Salesforce CRM projects(Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, etc.).
• Strong understanding of Salesforce architecture, data model, and integration patterns.
• Hands-on experience with Agile/Scrum methodologies.
• Excellent stakeholder communication, problem-solving, and leadership skills.
• Familiarity with tools like Jira, Confluence, MS Project, Salesforce DevOps Center, or Copado.

• Salesforce Administrator (ADM 201)
• Salesforce Platform App Builder
• Salesforce Service or Sales Cloud Consultant
• PMP / PRINCE2 / Certified Scrum Master