B2C Sales Associate

• Initiate and maintain professional, engaging conversations with a clear and neutral accent.
• Ask relevant and structured questions to gauge the customers interest in the clients products or services.
• Transfer interested customers to a senior consultant or mark them as qualified leads in the system.
• Accurately update and maintain lead details, call logs, and customer information in the CRM.
• Follow provided scripts and training guidelines while adapting to customer responses.
• Meet or exceed daily and monthly lead generation targets with consistent quality.
• Handle objections or disinterest professionally, demonstrating patience and empathy.
• Share feedback or suggestions post-calls to help enhance scripts and qualification processes.

Requirements

• Excellent verbal communication skills with a neutral accent and professional tone.
• Strong listening skills, patience, and adaptability in conversations.
• Ability to work in a target-driven environment and meet performance metrics.
• Familiarity with CRM tools or lead tracking platforms is an added advantage.
• Willingness to work in UK shift timings (Monday to Friday).