Technical Service Technologist

Job description / Role

About Ingredion

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, youve experienced our work in your favorite chocolate, your pets food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether youre just starting your career or bringing years of experience, theres a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

Location: Dubai, UAE

Workplace type: Hybrid

Ingredion in Dubai is looking for a Technologist with NPD and customer management experience to support the go-to-market team!

As a Technical Services Technologist, you will have well-developed knowledge and skills for technical support. Proficient in applying established professional, technical, and administrative disciplines.

This role reports to the Area Sales Manager, Middle East.

What You Will Do

• Be the technical point of contact for assigned customers and provide comprehensive technical support throughout the innovation process.
• Conduct application trials involving formulation and process development.
• Organize visits to and from customers to the Ingredion Idea Labs (planning trials, meetings, and venue).
• Develop strong relationships across the technical and commercial teams.
• Document technical work centrally and communicate project results internally as well as externally to customers.
• Evaluate customer and competitor portfolios to gain insights and share knowledge with the team.

What You Will Bring

• Degree, or equivalent, in Food Technology, Food Engineering, or other relevant discipline.
• Experience in a Technical Service, NPD, or Applications team in specialty food ingredients.
• Experience supporting and leading small projects delivering product innovation and a proven track record of technically supporting customers in the food industry.
• Fluent in English (verbal and written).
• Fluent in Arabic would be a plus.
• Ability to travel within the region up to 40% of the working time.

Who You Are

• Win with Customers u2013 Understand and share needs, create distinctive value, build deep relationships.
• Drive for Results u2013 Drive execution. Work collaboratively with others.
• Innovate u2013 Foster new ideas and creative thinking to deliver innovative solutions.
• Foresight u2013 Solve complex problems, develop creative solutions.
• Learning u2013 Self-awareness, curious and open-minded, courageous. Proactively build a good understanding of the customer to ensure own work is responsive to customer needs.

Why Join Ingredion?

Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:

• Total Rewards Package u2013 Competitive salary and performance-based pay recognizing your contributions to our success.
• Comprehensive Benefits & Wellness Support u2013 Health, long-term savings, and resources for your physical, mental, and emotional well-being.
• Flexible Work Arrangements u2013 We value flexibility to support you both professionally and personally.
• Career Growth u2013 Learning, training, and development opportunities.
• Employee Recognition Program u2013 A culture of real-time appreciation, with personalized recognition rewards globally.
• Employee Referral Program u2013 Refer top talent and earn a bonus if theyu2019re hired.

Relocation Available: Yes, within region.

Job Function: Finance, Business Analysis & Consulting

Company Industry: Engineering Services