Innefu - Specialist - Key Account Sales

for Service Manager.

Company Description :

We are a Series A Funded New Age Information Security C Data Analytics Company and we take pride in the factthat we have been delivering value to our customers with our innovative offerings and helping them adopt a variety of our security solutions that are based on cutting edge technologies like Artificial Intelligence, PredictiveIntelligence, FacialBiometrics and so on.

• We are among the top 5 Cyber excellence companies globally (Holger Schulze awards) and have won similar recognitions at Nationaland International arenas.
• To our credit, more than 100 customers in India already trust us and the list is only growing.
• Exciting things are happening at Innefu and we are all game for a big leap forward.
• :
• Service Manager will be responsible for leading and managing the end-to-end lifecycle of AI/ML and Data Analytics projects.

This role requires a highly organized and strategic thinker who can collaborate with crossfunctional teams, ensure projects are delivered on time and within budget, and maintain high client satisfaction.

• The ideal candidate will have a strong engineering background and extensive experience in data analytics project delivery.
• Key Responsibilities:
• Account Management s Client Engagement:

• Lead and manage the complete lifecycle of AI/ML and Data Analytics projects, ensuring timely and cost-effective delivery.
• Serve as the primary point of contact for key accounts, maintaining regular communication and fostering long-term relationships.
• Conduct client demos, project reviews, and provide regular updates on product usage, key insights, and new featureintroductions.
• Drive customer satisfaction by addressing queries, concerns, and escalations promptly, ensuring a seamless experience.
• Identify opportunities to cross-sell and up-sell products and services to existing clients, focusing on generating incremental revenue.
• Promote and sell Annual Maintenance Contracts (AMC) to clients, ensuring renewals and ongoing client engagement.
• Present new products, services, and solutions to clients, reselling or adding value to existing implementations.
• Facilitate client demos to showcase relevant features, upgrades, and solutions for cross-selling and upselling opportunities.
• Supervise Business Analysts (BAs) and oversee the creation of actionable insights and reports for clients.
• Work closely with engineering, data science, and product management teams to define project scope, milestones, and deliverables.
• Develop comprehensive project plans, manage schedules, and allocate resources effectively to meet client expectations.
• Monitor project progress, identify risks, and address issues proactively to ensure successful project delivery.
• Oversee AMC tendering and ensure annual contract renewals by providing timely and relevant updates to clients.
• Manage change requests and customizations outside the original project scope, including requirement analysis, effort estimation, and pricing.
• Create success case studies to demonstrate the added value and ROI for clients, strengthening the business relationship.
• Maintain regular client communication, providing weekly or bi-weekly updates as per the client's engagement needs.
• Act as the first point of contact for any escalations, resolving queries or complaints efficiently.
• Share relevant reports, insights, and alerts with clients, ensuring they are kept up to date on their product usage and project status.

Required Skills:

• Strong experience in Key Account Management, AMC Sales, and upselling/cross-selling.
• Excellent client relationship management and communication skills.
• Project management expertise, particularly in AI/ML, data analytics, or related fields.
• Ability to collaborate with technical teams (engineering, data science, product management) and translate client needs into project deliverables.
• Experience to working with Govt.
• Client like (Defense and law enforcement).

Location: Lucknow.