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Job Description
Role Overview
Hub Supervisor is responsible for supervising daily operations and workforce execution for an assigned hub. This role ensures worker attendance, job execution, service fulfilment, and basic quality control at the hub level. The Hub Supervisor is a frontline execution owner responsible for making sure the hub operates smoothly each day.
Role & responsibilities
Ensure daily service fulfilment for the hub.
- Track and confirm worker attendance and availability.
- Coordinate worker deployment to jobs.
- Monitor on-time job start and completion.
- Act as first-line owner for hub-level operational issues.
- Perform basic quality checks and report issues.
- Ensure workers follow SOPs and service standards.
- Support onboarding and training of new workers.
- Escalate major issues to the hub manager.
Preferred candidate profile
- Experience managing frontline workers preferred.
- Bachelors degree preferred.
- 1 to 4 years experience in field operations or supervision.
- Good communication and problem-solving skills.
Own and Maintain the Following KPIs
- Hub fulfilment rate
- Attendance rate
- On-time job start %
- Jobs completed per day
- Complaint rate
- Cancellation / no-show rate
Skills
Hub OperationsSupply Chain ManagementManagerial SkillsTime ManagementDay To Day ActivitiesHub ManagementSupply Chain PlanningPolite MannerOperationsField OperationsDaily OperationsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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