Hiring For Team Lead Customer Support (Voice Process)and Non Voice

Hiring for Team Lead Customer Support (Voice Process)and Non voice

Location: Coimbatore

Notice period 30 days

Experience: 4 to 14 years Any Bpo experience.

Eligibility / Qualifications

• Graduate in any discipline (preferred)
• Shifts: Us / UK / Australian / Day shift
• Salary: 1.75 Lacks to 12 Lacks Ctc.
• Department: International customer support/ Customer support voice

• Technical Support & Sr Technical Support
• Reports To: Team Lead Customer Manager
• Job Type: Full Time

Preferred candidate profile

The Team Lead Customer Support (Voice) is responsible for managing a team of customer service agents handling inbound and/or outbound voice interactions. The role focuses on driving service quality, meeting SLAs and KPIs, coaching team members, and ensuring exceptional customer experience while meeting business objectives.

Key Responsibilities

Team Management

• Manage and lead a team of 10–20 customer support agents
• Monitor daily attendance, adherence, and productivity
• Conduct team huddles, briefings, and performance reviews
• Motivate team members to achieve individual and team targets
• In-depth knowledge of voice processes and call center metrics
• Ability to handle pressure and manage multiple priorities
• Problem-solving and decision-making skills
• Good working knowledge of CRM systems and MS Excel
• Strong coaching and feedback skills

If interested please send your updated resume and feel free to contact us at below mention numbers .we have an easy hiring process. No recruitment fee.

Contact person:

Tejas – 9686682460

Deepanshu - 9900024811

Rajesh - 9686454297

Mallik – 7259027282

Srinivas – 99000 73501

How to Apply

Interested candidates are requested to share their updated CVs with the recruitment team at the following email IDs:

• Dipanshu@inspirationmanpower.co.in
• recruiter7@inspirationmanpower.co.in
• recruiter1@inspirationmanpower.co.in
• recruiter16@inspirationmanpower.co.in
• Mallik@inspirationmanpower.co.in

Immediate Joiners are preferred.

Apply Now – Immediate Openings Available!