Senior Customer Support Executive

We are seeking a dedicated and experienced Senior Customer Support Executive to join our dynamic team in Karnataka. The ideal candidate will have a strong background in customer service and support, particularly in the international BPO sector. This role is crucial for ensuring customer satisfaction and enhancing the overall customer experience.

Key Responsibilities:

• Provide exceptional customer service and support to clients through various communication channels, including phone, email, and chat.
• Handle inquiries related to international calling services and assist customers with their needs effectively.
• Utilize tools such as Amadeus and Galileo to assist customers with travel-related queries and bookings.
• Engage in upselling and cross-selling of products and services to enhance customer satisfaction and drive revenue.
• Collaborate with team members to improve processes and customer service strategies.
• Maintain accurate records of customer interactions and transactions.
• Stay updated on product knowledge and industry trends to provide informed support.

Required Skills:

• Proven experience in customer service or support roles, preferably in an international BPO environment.
• Strong communication skills, both verbal and written, with a focus on customer interaction.
• Familiarity with telecalling and telesales techniques.
• Knowledge of B2C marketing and sales strategies.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in using customer service software and tools.

If you are passionate about delivering outstanding customer service and have the skills to excel in this role, we encourage you to apply and join our team in making a difference in our customers' experiences.