Desktop Support Engineer - IT Support Engineers

Skills:

data backup, user management, backup restoration, active users, backup activities, review and verification,

Were Hiring - MFG-IT Desktop Support Engineer

Location: Vadodara - Halol, Baska, Panelav

Experience: 1-4 Years

Department: Manufacturing IT

We are looking for a skilled and proactive MFG-IT Desktop Support Engineer to join our Manufacturing IT team at Vadodara (Halol, Baska & Panelav locations). The ideal candidate should have hands-on experience in IT support within a pharmaceutical or manufacturing environment and must be capable of handling user support, system maintenance, and IT asset management activities efficiently.

Key Responsibilities

• Provide day-to-day desktop and IT support for manufacturing and plant users.
• Installation, configuration, and troubleshooting of desktops, laptops, printers, scanners, and other peripherals.
• Support manufacturing IT systems and ensure smooth functioning of shop floor IT infrastructure.
• Manage user access control, password resets, account creation, modification, and deactivation as per SOP.
• Maintain IT asset inventory, tracking, tagging, and documentation.
• Coordinate with cross-functional teams (Production, QA, Engineering, and Corporate IT) for system-related issues.
• Ensure compliance with Pharma IT policies, data integrity standards, and regulatory requirements.
• Support network connectivity issues (LAN/Wi-Fi), shared drives, and basic server-level troubleshooting.
• Provide remote support when required and maintain proper ticketing documentation.
• Assist during audits by providing necessary IT documentation and records.

Required Skills & Competencies

• User Access & Asset Management
• Desktop & IT Manufacturing Support
• Knowledge of Pharma IT Systems & Data Integrity
• Understanding of Manufacturing IT Environment
• Basic networking knowledge
• Strong troubleshooting and analytical skills
• Good communication and coordination abilities
• Ability to work in shifts if required