Sales Advocate

• We are looking for a customer focused Inbound Sales Advocate to support Microsofts consumer portfolio across phone and chat channels This role is responsible for engaging inbound customers understanding buying intent recommending the right products and guiding customers toward a successful purchase decision The ideal candidate combines strong consultative selling ability with confidence empathy and product curiosity

Key Responsibilities

• Serve as the first point of contact for inbound consumer sales inquiries across phone and digital chat channels
• Understand customer needs quickly and identify product it opportunities across Microsoft consumer offerings
• Use consultative selling techniques to recommend relevant devices software and addon solutions
• Guide customers through the purchase journey and help move them toward a buying decision
• Handle objections professionally and build trust through knowledgeable customer friendly conversations
• Recommend follow up actions and schedule future touchpoints where appropriate
• Accurately document customer interactions needs and outcomes in CRMsales systems
• Captur customer insights and feedback to improve the overall sales experience
• Maintain high standards of privacy security compliance and customer data handling
• Meet defined performance goals for sales conversion customer satisfaction and productivity
• Required Skills Technical Functional
• Consultative sales and telesales Techno Sales capability
• Strong verbal and written communication skills
• Ability to manage customer conversations over phone and chat
• Working knowledge of CRM sales tools and Microsoft Office applications
• Strong probing objection handling and closing skills
• Good understanding of consumer electronics software and competitive products
• Typing proficiency suitable for Realtime chat support 55 WPM preferred