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Job Description
Job Title - Customer Support Advisor (Inbound Voice Process)
Location - Ahmedabad, Gujarat
Work Mode - On-site
SHIFT TIMINGS:-
Morning Shift: 5:00 AM 2:00 PM
Night Shift: 9:00 PM 6:00 AM
ROLE OVERVIEW
This role involves handling a high volume of inbound calls from healthcare professionals, including Doctors, Nurses, Allied Health Professionals (AHP), Healthcare Assistants (HCA), and hospitals. You will be responsible for addressing queries, resolving concerns, and ensuring a seamless experience for all callers.
KEY RESPONSIBILITIES
- Handle inbound calls professionally.
- Resolve customer queries effectively and provide appropriate solutions.
- Maintain accurate call records and update customer information.
- Ensure a high level of customer satisfaction through excellent service.
Looking to get Placed? Try our Placement Guarantee Plan
- Experience: at least 6months to 1 year in Customer Support/Tele sales/Any calling jobs with Good English Communication
- Education: Graduate in any discipline.
- Excellent English communication skills (both verbal and written).
- Strong problem-solving and customer-handling abilities.
WHY JOIN IMS GROUP?
- Opportunity to grow from BPO to RPO industry.
- Stable career with a global workforce solutions leader.
- Professional yet friendly work environment.
- Exposure to international clients.
Skills
Good English CommunicationCustomer SupportBPOTelesalesTelecallingCallingInbound CallsKPOCustomer SupportCustomer SatisfactionBpoVoice ProcessIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
19 Dec 25, 04:31 PM IST
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