Sales Manager - Leisure (Russian Speaker)

We re always looking for new ways to raise the bar. So, we re searching for a Sales Manager - Leisure with a track record of driving sales and smashing targets to help us fill our rooms, meeting suites and banquet halls.

A little taste of your day-to-day:

Every day is different, but you ll mostly be:

• Work closely with the Director of Sales and other team members to support the development and execution of leisure sales strategies.
• Collaborate effectively with colleagues to ensure seamless coordination and achievement of sales goals.
• Support the onboarding and training of new team members by sharing knowledge and best practices.
• Assist in providing guidance to help new staff members acclimate to their roles.
• Maintain clear and effective communication within the sales team and with other departments.
• Ensure that all team members are kept informed about sales initiatives, goals, and updates.
• Contribute to a supportive team environment by addressing any challenges or issues collaboratively.
• Foster a positive and motivating atmosphere by recognising and celebrating team achievements.
• Support team members in achieving their goals and maintaining high levels of engagement and morale.
• Assist in resolving any team conflicts or issues by promoting open communication and collaborative problem-solving.
• Help maintain a harmonious working environment.
• Build and sustain robust relationships with leisure clients, travel agents, and tour operators.
• Regularly engage with clients to gather feedback, understand their needs, and anticipate their expectations.
• Deliver exceptional service to enhance client satisfaction and loyalty.
• Act as a key representative of the resort, embodying and promoting the luxury brand image in all interactions.
• Ensure that sales materials and communications reflect the resort s high standards and unique offerings.
• Design and propose bespoke packages and offer tailored to the preferences and requirements of high-end clients.
• Stay informed about market trends and competitor activities to introduce innovative solutions that elevate the guest experience and differentiate the resort.
• Conduct regular client meetings and site inspections to build rapport and demonstrate the resort s facilities and services.
• Organise and host familiarisation tours for potential clients to showcase the resort s offerings.
• Ensure that the sales team and all touchpoints consistently meet or exceed service standards, including being attentive to guests, promptly fulfilling requests, and maintaining a high level of knowledge affecting the guest experience.
• Regularly solicit and analyse client feedback to identify areas for improvement.
• Suggest strategies to address any concerns and enhance the overall guest experience.
• Host and support familiarisation trips and events, including conventions and business group activities.
• Coordinate with other hotel departments to ensure seamless execution and high client satisfaction.
• Foster a culture of service excellence within the sales team.
• Demonstrate a proactive, service-oriented attitude in all client interactions and support team members in resolving any guest complaints or issues effectively.
• Assist in achieving leisure sales targets and revenue growth by implementing sales strategies and tactics.
• Manage a designated account base and generate new business opportunities to meet revenue goals.
• Support the management of the sales budget, ensuring effective resource allocation to optimise return on investment.
• Monitor financial performance related to leisure sales and propose adjustments to strategies as necessary.
• Contribute to accurate forecasting and reporting of sales performance.
• Analyse data to identify trends and opportunities and provide insights to support strategic decision-making.
• Monitor competitors activities and pricing strategies to provide actionable insights and adjust sales approaches accordingly.
• Utilize competitive intelligence to enhance positioning and strategy.
• Efficiently handle and track sales leads, ensuring they are appropriately referred to the Director of Sales or converted into business opportunities.
• Maintain detailed records of lead progress and outcomes.
• Assess the sales mix and evaluate its impact on the resort s goals.
• Provide recommendations for adjustments to improve revenue and profitability.
• Assist in the preparation and execution of seasonal promotions and special offers.
• Evaluate the effectiveness of these promotions and suggest improvements based on performance metrics.
• Implement sales strategies developed by the Director of Sales, ensuring alignment with overall resort objectives and adapting tactics as needed to meet changing market conditions.
• Initiate and prepare tenders for new business, ensuring accuracy and competitiveness in proposals.
• This job is a sales professional with established sales goals and targets.
• Conduct all sales activities with integrity and in accordance with the resort s ethical standards.
• Promote responsible business practices within the leisure sales function.
• Support the resort s sustainability initiatives and CSR efforts by incorporating these values into leisure sales strategies and engaging clients in community-focused projects.
• Ensure adherence to all relevant regulations and hotel policies.
• Assist in identifying and mitigating risks associated with leisure sales activities.
• Fully adhere to health, hygiene, and safety policies, and participate in sustainability programs.
  
  

What we need from you:

• Minimum 2 years proactive sales experience in leisure sales division in a hotel handling CIS source market, preferably medium to large leisure-focus hotel or alternatively similar brand or leading beach resort.
• UAE experiences essential.
• Proficiency in sales management systems (e.g., Opera, Delphi) and Microsoft Office Suite.
• Excellent communication, negotiation, and presentation skills.
• Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.
• Positive attitude, high level of professionalism, and a client-focused mindset.
• Fluency in English and Russian are required; additional languages are a plus.
• Willingness to travel for client meetings, trade shows, and networking events.
• Hybrid position between Dubai and Ras Al Khaimah