Client Engagement Manager - Sales

Skills:

Client Relationship Management, IT Solutions Selling, Account Management, IT Sales, Solution Selling, Business Development, Sales Strategy, software sales,

Company Overview

Intertec Systems is a leading IT services provider headquartered in Dubai, specializing in digital transformation, IT operations, hybrid IT, IoT, and cybersecurity for retail, banking, insurance, and healthcare sectors across the Middle East and India. With a presence since 1991 and offices in multiple countries, Intertec is committed to employee growth and customer success.

Job Overview

The Client Engagement Manager - Sales is a senior, full-time position based at Abu Dhabi Municipality. This role is responsible for expanding Intertecs footprint across key industry sectors, managing strategic customer relationships, and driving profitable growth for our technology solutions and services portfolio.

Qualifications And Skills

• Bachelors degree in business, Engineering, or related field; MBA is a plus.
• 8-10 years of experience in B2B sales, preferably in System Integration, IT services, or technology solutions.
• Proven track record in both new business development and account management in UAE Market
• Strong understanding of IT infrastructure, networking, cloud, or software integration.
• Excellent communication, negotiation, and relationship-building skills.

Sales Hunting (New Business Development)

• Identify and target new enterprise customers for IT solutions (Digital Transformation, AI, IT infrastructure, software, networking, security, cloud, etc.).
• Develop and qualify leads through research, cold calls, industry events, referrals, and digital campaigns.
• Build and maintain a strong pipeline aligned with quarterly and annual sales targets.

• Manage and grow existing client accounts by maintaining strong relationships, understanding evolving needs, and identifying upsell/cross-sell opportunities.
• Act as a trusted advisor and liaison between the customer and internal delivery/support teams.

• Understand client requirements, map them to suitable offerings, and craft compelling value propositions.
• Coordinate with pre-sales, technical, and delivery teams to design and propose optimal solutions.
• Lead negotiations, prepare proposals, and drive deal closure.

• Track and manage the entire sales cycle - from lead capture, proposal submission, POC/demo coordination, and project kickoff to implementation monitoring.
• Ensure timely documentation and compliance with internal sales processes.

• Coordinate with finance and project delivery teams to ensure timely invoicing and payment collection.
• Resolve billing issues or client escalations related to project delivery or commercial terms.

• New customer acquisition
• Revenue from new and existing accounts
• Sales pipeline conversion rates
• Customer satisfaction and retention
• Days Sales Outstanding (DSO) / Payment collection cycle