Network Support Engineer

Skills:

ITIL, APM & OPM, BMC Remedy Ticketing System, AS400 Administration, 24/7 NOC, Management Information Systems (MIS), SNMP, Manage Engine,

Job Title :Technical Support Engineer - NOC

Job Purpose

• Monitor Infra/App alerts in ME Monitoring tools
• Monitor Mail alerts
• Log incidents and run bridge calls
• Run EOD jobs for the Bank

  Qualification : Any degree

• Certification: ITIL Foundation, AZ-900, MCSE, CCNA
• Experience: Total 3-5 years of experience in Infrastructure Monitoring and L1 knowledge in IT infrastructure of Bank

Responsibilities

• Hands on experience in Monitoring tools Manage Engine APM & OPM is mandatory
• Good understanding of ITIL process and ITSM Tools to manage Incidents, Changes, service requests and work orders.
• Hands-on experience in banking environment

Hands On Experience In EOD And SOD (Finacle Preferred)

• Hands on experience in AS400 operation (at least basic) and Mimix knowledge is added advantage
• Should have good fluency in English read/write and good verbal communication
• Perform Incident Analysis for recurring Incidents
• Backup Monitoring

Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications

• Document all actions in accordance with standard company policies and procedures
• Notify customer and third-party service providers of issues, outages and remediation status
• Work with internal and external technical and service teams to create and/or update knowledge base articles
• Should have experience MIS reports
• Should have previous experience working and interacting with Senior leadership team members
• Support multiple technical teams in 24/7 NOC operational environments with high uptime requirements. Comfortable to work in day/night shifts

Mandatory

• ITIL Foundation certified
• Hands-on in Incident & Problem Management
• Experience in using ME monitoring (APM & OPM) and ITSM (BMC Remedy) tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices
• Running EOD Batch jobs for Bank