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Job Description
Role & responsibilities
- Customer Satisfaction: Timely response to customer queries, smooth sample registration and report delivery, and building long-term client relationships while maintaining and improving NPS.
- Business Development: Support identification and development of new business opportunities and ensure retention of existing clients to drive revenue growth.
- MIS & Reporting: Prepare meaningful MIS, dashboards, presentations, and customer insights to support management decision-making.
- Coordination & Operations: Work closely with operations and marketing teams to resolve service issues and improve efficiency and productivity.
- Standards & Performance: Ensure adherence to company policies and standards, achieve set goals improve employee competencies, enhance customer satisfaction, and contribute to increased business turnover
We are Looking for You with
Qualification : Any Graduate.
Relevant Experience: 3-6 years
Expertise at
- Excellent Knowledge & experience in the field of Soft goods (textiles)in both physical and analytical parameters.
- Proficient in Ms. Excel & PPT.
Candidates will be preferred with experience of dealing with US Buyers.
Please share your updated CV at himanshi@intertek.com
Skills
17025Customer SupportCustomer CoordinatorNABLCustomer ServiceExcelRelationship ManagementQuery HandlingOperationsCustomer InsightsCustomer SatisfactionDeliveryIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Intertek is an industry leader with more than 42,000 employees in 1,000 locations in over 100 countries. We deliver Total Quality Assurance expertise 24 hours a day, 7 days a week with our industry-winning processes and customer-centric culture. Whether your business is local or global, we can help to ensure that your products meet quality, health, environmental, safety, and social accountability standards for virtually any market around the world. We hold extensive global accreditations, recognitions, and agreements, and our knowledge of and expertise in overcoming regulatory, market, and supply chain hurdles is unrivalled.
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