Hiring For International Chat Process

:We are looking for a customer-focused and detail-oriented International Chat Support Associate to join our team.The ideal candidate should have:

• Minimum 6 months of experience in an International Chat Process
• Excellent written communication skills
• Ability to handle customer queries through chat
• Comfort working in a fast-paced environment

Key Responsibilities

• Respond to customer queries promptly and professionally through live chat.
• Provide accurate information and resolve customer concerns.
• Handle multiple chat conversations simultaneously with efficiency and accuracy.
• Escalate complex issues to the appropriate team when required.
• Maintain detailed and accurate records of customer interactions.
• Meet quality, productivity, and customer satisfaction targets.
• Follow company policies, processes, and compliance guidelines.

Eligibility Criteria

• Minimum 6 months of experience in an International Chat Process Mandatory
• Excellent written English communication skills.
• Minimum typing speed of 30 WPM with good accuracy.
• Basic computer knowledge.
• Ability to navigate multiple applications.
• Strong problem-solving and customer service skills.
• Ability to multitask and work in a target-driven environment.

Shift Requirements

• Must be flexible to work night shifts and graveyard shifts.
• Willingness to work on weekends and rotational shifts, if required.

Transportation

• Two-way cab facility will be provided for employees residing within the hiring radius, as per the company's transportation policy.

6. Preferred Candidate Profile

• Customer-centric attitude with a positive and professional approach.
• Ability to work independently and as part of a team.
• Strong attention to detail and time management skills.
• Quick learner with the ability to adapt to changing business requirements.

Education

• Any Graduate or Undergraduate, as per company eligibility criteria.

Benefits

• Competitive salary.
• Two-way cab facility within the hiring radius.
• Career growth and learning opportunities.
• Employee engagement activities.

Work LocationHyderabad

HR Name: Naaz

Phone: 9154225747

Email: shahistha.naaz@intouchcx.com

Important Note

• Candidates should mention HR Naaz when scanning the QR code at the office.
• Candidates should also mention HR Naaz on top of their resume.