International Customer Support- Chat/ Email/Voice

The International Blended Process Executive will handle both voice and non-voice interactions with international customers, ensuring high-quality customer service, issue resolution, and adherence to company policies and SLAs.

Key Responsibilities

• Handle inbound/outbound voice calls, emails, and chat support for international customers
  
• Resolve customer queries related to products, services, billing, or technical issues
  
• Maintain accurate records of customer interactions in CRM systems
  
• Meet quality, productivity, and customer satisfaction metrics
  
• Follow compliance, data security, and process guidelines
  
• Escalate unresolved issues to appropriate teams when required
  
• Provide a professional and empathetic customer experience
  
• Adapt to process updates and participate in training sessions

Required Skills & Qualifications

• Excellent English communication skills (verbal & written)
  
• Strong problem-solving and customer-handling abilities
  
• Basic computer knowledge (MS Office, CRM tools)
  
• Ability to multitask across voice and non-voice channels
  
• Willingness to work in rotational/night shifts
  
• Graduate / Undergraduate (as per company requirement)
  

Preferred Skills

• Prior experience in international BPO or blended process
  
• Familiarity with global customer service standards
  
• Typing speed of 3040 WPM (for chat/email processes)
  

Key Competencies

• Customer-centric approach
  
• Active listening
  
• Time management
  
• Adaptability and teamwork

Contact Me- Simu (91)8617739708

Email -simu.das@intouchcx.com

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