Walk-in || Mega WALK-IN || International Voice Process || 0-4years

We are seeking enthusiastic and customer-focused Customer Service Associates to join our Voice Support team. In this role, you will serve as the primary point of contact for customers, providing exceptional service through inbound and outbound calls. You will be responsible for resolving customer concerns, building strong relationships, and delivering a seamless customer experience.

The ideal candidate possesses excellent communication skills, strong problem-solving abilities, and a passion for helping customers.

Key Responsibilities

The role of the Customer Service Associate (CSA) - Voice, will be responsible for:

Handle customer interactions through inbound and outbound voice calls.

Understand customer concerns, diagnose issues, and provide timely and effective resolutions.

Deliver a high-quality customer experience by demonstrating

professionalism, empathy, and active listening.

Build rapport with customers and establish trust through effective

communication.

Manage customer expectations regarding issue resolution and

follow-up timelines.

Accurately document customer interactions and actions taken

within internal systems.

Maintain compliance with company policies, procedures, and quality standards.

Support customer retention and satisfaction by providing

exceptional service during every interaction.

Apply now by sharing your resume to yasmidha.noor@intouchcx.com (OR) (+91) 7075920858

NOTE: IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask for payment, or request financial or banking information during the recruitment process. We communicate only through official IntouchCX channels. If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or be an IntouchCX employee, please report it immediately through our official website for review and verification.