Intuitive Technology Partners - Lead - HR US Operations

About us:

Intuitive.AI is one of the fastest-growing (INC 5000, CRN) Cloud & SDx solution and services companies supporting enterprise customers on a global scale. Intuitive is an "Engineering Company" delivering measurable value and key business outcomes.

Intuitive Superpowers:

• DataOps & AI/ML
• Cloud Native, AppSecOps, DevSecOps
• Cloud Migration & Transformation
• Cloud FinOps
• Cybersecurity (App/Data/Infra) & GRC
• SDx & Digital Workspace

We are proud to partner with some of the world's leading enterprises and serve 200+ customers across different industry verticals. We have achieved many milestones along the way, including being recognized as a top-10 fast-growth 150 IT company in the Americas by CRN in 2022 and being named one of America's fastest-growing private companies by INC 5000 in 2022. Thats not all! Even CIO Review awarded us as the Most Promising Cloud Migration Company and Artificial Intelligence Solutions Provider in 2022.

About the job:

• Title - Lead HR US Operations.
• Start date: Immediate.
• Position Type: Full Time.
• Location: Remote across India.

Key Responsibilities:

• Lead and manage the end-to-end HR operations lifecycle for employees across North America, including onboarding, employee changes, promotions, transfers, leave management, and offboarding.
• Own and continuously improve HR operational processes, ensuring efficiency, consistency, and an exceptional employee experience.
• Ensure compliance with applicable federal, state, and provincial employment laws, company policies, and HR governance requirements.
• Manage employee onboarding and offboarding, including documentation, background verification, HR orientation, asset coordination, system access, and exit formalities.
• Serve as the primary HR Operations partner for employees and business leaders, providing guidance on HR policies, processes, and operational matters.
• Maintain accurate employee records and ensure data integrity across HR systems while generating HR metrics and operational reports.
• Administer employee benefits, coordinate annual enrollment activities, and partner with benefit vendors to resolve employee queries.
• Develop, review, and implement HR policies, standard operating procedures (SOPs), and process documentation to support operational excellence.
• Collaborate closely with Talent Acquisition, Finance, Legal, IT, and business leaders to ensure seamless execution of HR initiatives and employee lifecycle activities.
• Drive HR process improvements, automation initiatives, and system enhancements to increase operational efficiency and scalability.
• Manage relationships with external HR vendors, including background verification, immigration, benefits, and other HR service providers, ensuring service quality and compliance.

Qualifications:

• 8+ years of progressive HR Operations experience, with significant exposure to supporting North America.
• Strong knowledge of U.S. employment laws and HR compliance; familiarity with Canadian HR practices is preferred.
• Experience with HRIS platforms such as Zoho, BambooHR, or similar systems.
• Excellent stakeholder management, communication, analytical, and problem-solving skills.
• Proven ability to manage multiple priorities in a fast-paced, global environment.