Operations Manager

Iqarus has a proud history, extending over 40 years, of delivering fully-integrated healthcare solutions in complex and demanding operating environments. We operate across the medical spectrum from primary care and occupational health, to advanced pre-hospital trauma care, through to full scale laboratory, radiological, diagnostic and surgical capabilities.Our approach projects the highest standards of clinical care into the environments in which we operate, through a combination of local knowledge, multinational medical staff, integrated global clinical governance, training and medical supply.Our highly-skilled operational teams deliver frontline and preventative services to mitigate health risk and help organisations keep their workforces safe, healthy, resilient and productive. By increasing the quality, simplicity and efficiency of health delivery we enhance our clients’ return on investment in health and in many instances, help elevate social and/or humanitarian objectives too.Our clients include multinationals and SMEs, governments, non-governmental organisations, supra-nationals, and non-governmental organisations.

The Operations Manager is responsible for the delivery of all aspects of business operations within the Iqarus business area. Required to ensure the efficient and quality delivery of services in line with client requirements, supporting the clinical governance/excellence team.

Duties and responsibilities:

• Promote the company culture and provide leadership across the region in support of the Director of Delivery to achieve business goals
• Ensure operational / project performance across all projects
• Ensure all contract delivery are compliant against SOW / client KPIs
• Manage direct costs and COGs in line with budgets and drive efficiencies
• Ensure all personnel undertake their duties in line with company policies and SOPs
• Construct and develop SOPs in line with central policies/SOPs
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  Ensure local licensing and compliance requirements are achieved and extant, in support of Iqarus legal/commercial
• Lead on QHSE management within the projects responsible
• Identify operational risk and ensure mitigation/ risk reduction and manage risk registers
• Provide operational reports as required
• Assist business development through operational input into bids and proposals
• Assist and work closely with the the Regional Medical Directors to provide quality management within clinical performance
• Support team and individual development, both clinical and non-clinical
• Assisting the Director of Delivery in developing operational solutions with a client focus
• Support the Commercial Director in day to day operational delivery and support in all aspects of business development and sales activities.
• Prohibition of the abuse of alcohol and narcotics or intoxicating substances
• Fire response drills
• Personal and Catering hygiene
  

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• Proven operational management background, minimum of 10 years’ experience.
• QHSE qualification, such as IOSH managing safely or equivalent.
• Diploma level management qualification or proven experiential equivalent.
• Experience working with and presenting to senior executives.
• Demonstrable proficiency in similar operating environments
• Strong interpersonal skills, including written and oral communication skills.
• Strong IT skills, including but not limited to
• Understanding and interpreting management accounting spreadsheets
• Ability to use presentation software
• Ability to create digital documents including operations and technical reports.