Business Analyst

This role supports our MBRS Support and Maintenance project for the 2026–2028

Key Responsibilities

• Gather, analyse and document business requirements for change requests and enhancements to the MBRS system.
• Prepare BRDs, FRDs, user stories with acceptance criteria, and process flow diagrams.
• Analyse production issues and support tickets with the technical team; identify business impact and priority.
• Perform impact analysis for proposed changes across modules and interfaces.
• Agile/Scrum and SDLC; experience with Jira, Confluence or similar tools
• Understanding of incident, problem and change management (ITIL concepts) and SLA-based support
• Basic understanding of web applications, APIs and system integrations
• Act as the point of contact between business users, the client and the development team.
• Prepare test scenarios and support system testing and User Acceptance Testing (UAT).
• Write SQL queries to validate data and investigate issues.
• Maintain the requirements traceability matrix, system documentation and user guides.
• Participate in sprint planning, backlog grooming and status meetings; track change requests to closure.
• Support release planning and communicate changes to business users.