Posted: 1 month ago
2-5 years
THRISSUR OFFICE, India
work from office
Full Time
Closes 13 Nov 2026
Posted: 1 month ago
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Job Description
Position Title: Client Relations Assistant
Department: Quality & Grievance
Reports To: Quality and Grievance Manager
Job Type: [Full-time]
Time: 9:15am to 5:45pm
Job Summary:
We are seeking a dedicated Client Relations Assistant to manage refund-related calls, queries, and communications. The ideal candidate will have language fluency in Tamil/Hindi and experience in customer support or a call center environment, handling both inbound and outbound calls, as well as emails and chat inquiries.
Key Responsibilities:
• Answer and resolve refund-related calls and inquiries
• Process refund requests and provide status updates to clients
• Handle inbound and outbound calls with professionalism and efficiency
• Respond to customer queries via email and chat
• Ensure accurate and timely documentation of client interactions
Qualifications:
• Previous experience in customer support, call center, or related roles
• Excellent communication skills (verbal and written)
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Proficient in handling customer inquiries via phone, email, and chat
Preferred Skills:
• Familiarity with refund processes and handling sensitive customer issue
Skills
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