Assistant Operations Manager

Project Location: Tamil Nadu, India

Employment Type: 12-18 months contract on Iron Mountain's Payroll (Extendable)

Experience: Minimum 6 Years of Relevant Experience. Should be able to speak and write in Tamil

Qualification: Graduate

Notice Period: Mandatory – Less than 30 days, immediate joiners preferred

Iron Mountain is seeking an experienced and results-driven Assistant Operations Manager to join our Global Digital Solutions (GDS) team.

In this role, you will be responsible for managing end-to-end scanning and digitization operations for a high-volume, time-sensitive project in Tamil Nadu, leading an operations workforce of at least 50 personnel while driving production performance, quality standards, and strict adherence to document custody and information security protocols.

You will join a dynamic Global Digital Solutions team dedicated to delivering high-volume document management, process optimization, and digital transformation solutions to our key customer accounts.

In this role, you will:

• Responsibility 1: Manage day-to-day scanning, document preparation, indexing, and image processing workflows to meet daily, weekly, and shift-wise production volume targets.

• Responsibility 2: Collaborate with project management, quality assurance, information technology support, human resources, and client representatives to ensure uninterrupted operations and seamless service delivery.

• Responsibility 3: Ensure compliance with organizational standards, approved Standard Operating Procedures (SOPs), contractual Service Level Agreements (SLAs), and confidentiality policies.

The ideal candidate will have:

• 6+ years of professional experience in operations management, business process services, or high-volume scanning and digitization environments, with demonstrable experience leading a team of at least 50 personnel.

• Strong knowledge of digitization workflows, Management Information Systems (MIS) dashboards, Microsoft Excel analysis, Optical Character Recognition (OCR) tools, and quality control methodologies.

• Proven ability in workforce planning, productivity tracking, root cause analysis, and Turnaround Time (TAT) optimization in fast-paced, target-driven environments.

• Science or Commerce Graduate degree preferred; fluent communication skills in Tamil (spoken, read, and written) and a notice period of less than 30 days are mandatory.