Key Accounts Manager - ECom / QCom

Job Title: KAM – Ecom / Qcom

Experience Required: 5+ Years

Location: Ahmedabad

Job Summary

We are looking for an experienced and data-driven E-Commerce Manager to lead and optimize our online business across marketplaces and D2C websites. The ideal candidate will manage key

• marketplace accounts, improve product visibility, enhance conversion rates, and drive revenue
• growth through strategic planning, performance marketing inputs, and cross-functional
• collaboration.

Key Responsibilities

Marketplace Management

• Manage relationships and business operations with Qcom & Ecom partners.
• Ensure timely listing, relisting, and optimization of product catalogues.
• Drive revenue growth through promotions, ads, and platform-led opportunities.
• Track and manage platform payments, returns, claims, and penalties.

D2C Website Management

• Oversee website updates, product pages, banners, and user experience improvements.
• Coordinate with performance marketing teams for traffic and conversion optimization.
• Analyse customer behaviour, A/B test funnels, and improve retention metrics.

Sales Planning & Growth

• Build monthly and quarterly sales plans for all e-commerce platforms.
• Drive visibility via deals, pricing strategies, and exclusive online launches.
• Monitor competition pricing, promotions, and new launches.
• Operations, Inventory & Supply Chain Coordination

Ensure optimal stock availability across fulfilment centres

• Work closely with supply chain teams to minimize OOS, returns, and delivery issues.
• Monitor marketplace SLAs to maintain high service performance.

Marketing & Content Optimization

• Coordinate with content and creative teams for A+ pages, images, and videos.
• Manage marketplace ads (AMS, Flipkart Ads, etc.) and improve RoAS.
• Lead review generation initiatives and improve seller ratings.

Reporting & Data Analysis

• Create weekly/monthly dashboards analysing sales, marketing performance, inventory, and profitability.
• Identify business opportunities through data-driven insights.

Key Requirements

• 5+ years of hands-on e-commerce experience in marketplaces and/or D2C.
• Strong understanding of marketplace algorithms, metrics, and growth levers.
• Proficient in Excel, analytics tools, and marketplace portals.
• Experience managing performance ads (AMS/Google/Facebook) is an advantage.
• Strong communication, negotiation, and project management skills.
• MBA in Sales/Marketing preferred

Key Competencies

• Data-driven decision making
• E-commerce analytics & forecasting
• Strategic planning & execution
• Stakeholder management
• Problem-solving & agility
• Cross-functional collaboration