Quality Lead

Isha Yoga Center

Others / Full Time / On-Site

Your Role

Key Responsibilities

• Quality Strategy & Governance

  Develop and implement the organisations Quality Management System (QMS).

• Define quality policies, standards, SOPs, inspection plans, and acceptance criteria across all product categories.
• Establish quality KPIs, dashboards, and governance mechanisms.
• Build a preventive quality culture across the organisation rather than relying on inspection alone.
• Lead periodic Quality Review meetings with senior management.

• Product Quality Assurance
  Own End-to-end Product Quality Across All Categories Including
• Home Decor
• Jewellery
• Personal Care
• Foods & Arogya
• Craft
• Clothing
• Lifestyle Products

Responsibilities Include

• Product specification approval
• Inspection standards
• Sampling methodology
• Incoming quality inspectione
• In-process quality checks
• Final product release
• Packaging quality
• Labelling accuracy
• Product consistency

• Supplier Quality Management

  Qualify and approve new suppliers from a quality perspective.

• Conduct supplier audits and capability assessments.
• Define supplier quality expectations and performance scorecards.
• Monitor supplier quality

• Manufacturing & Process Quality

  Work closely with internal manufacturing teams and contract manufacturers to:

• Develop process quality controls
• Standardise critical quality parameters
• Validate manufacturing processes
• Reduce process variation
• Improve first-pass yield
• Ensure process adherence

• Incoming Material Quality

  Define inspection standards for raw materials and packaging materials.

• Approve inspection plans.
• Manage material acceptance and rejection.
• Work with Procurement on vendor quality issues.
• Reduce incoming quality failures.

• Customer Quality
  Own Post-market Quality Performance By
• Analysing customer complaints
• Monitoring product returns
• Identifying recurring quality issues
• Driving root cause analysis
• Implementing corrective actions
• Reducing customer quality incidents

• CAPA & Continuous Improvement

  Lead Root Cause Analysis using structured methodologies.

• Drive Corrective and Preventive Action (CAPA).
• Eliminate recurring quality issues.
• Improve product reliability and consistency.
• Lead cross-functional improvement projects.

• Regulatory & Compliance
  Ensure Compliance With Applicable Regulations Including
• Food Safety requirements
• Cosmetics regulations
• Labelling requirements
• Packaging regulations
• Legal Metrology
• Product safety standards
• Category-specific statutory requirements
• Maintain all compliance documentation and audit readiness.

• Documentation & Quality Systems

  Maintain specifications and product standards.

• Develop inspection checklists.
• Maintain quality records.
• Manage deviation reports.
• Maintain CAPA logs.
• Control quality documentation.
• Ensure document version control.

• Cross-Functional Collaboration
  Partner Closely With
• Product Development
• Procurement
• Manufacturing
• Contract Manufacturers
• Warehouse
• Planning
• Customer Experience
• Retail Operations
• E-commerce
• Vendor Partners
• to ensure quality is built into every stage of the product lifecycle.

Qualifications

Master Degree

Desired Skills

Strong exposure to supplier quality and contract manufacturing. Experience handling customer quality and regulatory compliance. Experience building or improving Quality Management Systems. Technical Skills Quality Management Systems (QMS) Supplier Quality Management Quality Audits Root Cause Analysis CAPA Management Statistical Process Control (SPC) Inspection Planning Process Validation Quality Documentation Regulatory Compliance Vendor Development Risk Assessment (FMEA preferred) Data Analysis and Reporting