Hypercare Application Support Analyst
Data Science Analytics & Machine Learning
149+ Applicants
Posted: 1 year ago
7-11 years
Chennai,
Tamil Nadu
Work from Office
Posted: 1 year ago
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Applicants: 149+
Job Description
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Job Description
- **:**
As the Hypercare Application Support Analyst at Inchcape Shipping Services, you will play a crucial role in managing the early life support model to facilitate a smooth transition into production as part of a large-scale digital transformation program. Your responsibilities will include overseeing service support, investigating and identifying problems within the hypercare process, and engaging with product and development teams to ensure a seamless transition of applications into business-as-usual support. You will be working with a modern technology portfolio that includes AI, Cloud, Big Data, and other emerging technologies, providing you with opportunities to further enhance your knowledge and skills.
**Key Responsibilities:**
- Act as the primary subject matter expert for critical business applications during day-to-day operations, troubleshooting complex issues, and ensuring smooth application functionality.
- Deeply understand specific business applications, including functionalities, architecture, data flows, and integration points, being the go-to person for technical issues.
- Apply analytical and systematic troubleshooting skills to diagnose and resolve complex technical issues, identifying root causes efficiently.
- Implement and oversee application monitoring systems to proactively detect and address potential issues to minimize downtime.
- Collaborate with development teams on application updates and deployments, ensuring a smooth transition for minimal disruption.
- Develop and maintain comprehensive application documentation, including user guides and troubleshooting procedures.
- Monitor key performance indicators related to application uptime, resolution times, and user satisfaction for continuous improvement.
- Provide exceptional customer service to end-users, promptly addressing their concerns professionally.
- Participate in application upgrades, patches, releases, and contribute to application improvements.
**Qualifications Required:**
- 5 years of ITIL experience in Incident, Problem, and Change processes.
- 7+ years of experience in IT Application Support and Service delivery.
- Excellent written and verbal communication skills with the ability to relate effectively to users at all levels.
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- Flexibility to meet the demands of the role, including evening and occasional weekend work and on-call availability.
- Experience in creating and maintaining project plans, analysis, and problem-solving skills.
- Knowledge of SAAS integration, PostgreSQL, SQL Server, and Agile product management tools.
- Education to degree level or equivalent in professional training and experience.
- Desirable qualifications include knowledge of the shipping/port agency domain, IT application Early Life Support experience, experience in global organizations, IT partner/vendor management, Zoho Service Desk, and accreditation in a computing discipline.
- Technical background understanding different architectures of core systems, experience with enterprise-level applications, Six Sigma/Lean Green Belt, COBIT certified, and ITIL Certification.
This role offers an exciting opportunity to contribute to a transformative digital program and work in a collaborative environment that values knowledge sharing and growth. Your agility of thought, adaptability, and technical expertise will be instrumental in ensuring the successful transition of applications and providing exceptional support to end-users.,
Skills
Big DataAnalystAiSqlAnalysisPostgreSQLIT Application SupportMiddleware PlatformsSQL ServerConfluenceAgile Product ManagementVerbal CommunicationService DeliveryWritten CommunicationAttention To DetailProblemSolvingSAAS IntegrationITIL ExperienceJiraNegotiation SkillsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
Important dates & deadlines?
Application Deadline
02 Nov 25, 01:40 PM IST
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