Senior Survey Programmer - Global AI Research Firm

About the Role :

The Senior Survey Programmer ensures efficient and accurate programming of all surveys to meet and exceed customer expectations. This role is critical to delivering a smooth, high-quality customer experience across quantitative and qualitative research projects.

Key Responsibilities :

• Review customers' study designs and formulate recommendations to optimize questionnaires for successful programming and data outputs
• Accurately program all studies into Qualtrics and the internal research dashboard
• Conduct quality control checks to ensure error-free surveys
• Ensure completion of survey programming by established deadlines; proactively flag alternate plans when needed
• Identify and implement innovative programming techniques and non-standard solutions to programming challenges
• Integrate complex logic (display logic, branching, skip logic, termination logic, etc.), graphics, multimedia, and specialty survey components
• Provide technical support and guidance on survey programming best practices
• Coordinate with Research and Customer Success teams to ensure successful survey fielding and project completion
• Accurately and efficiently clean raw data in CSV exports for seamless uploading into the platform

Success Metrics (OKRs) :

The Survey Programming team is measured on the following :

• 100% of programming errors caught before soft launch
• 100% of projects optimized for display and analysis before fieldwork begins (question type, filters/cuts, hidden values, etc.)
• Fewer than 10% of all projects require a tech team change request after fieldwork has started

Required Skills & Experience :

• Fluent in written and verbal English
• Exceptional communication skills - ability to engage directly with US-based clients via email and occasional video calls
• Experience in a client-facing role
• Expert proficiency (6+ years) in Qualtrics, including complex question types, survey flow logic, display/skip logic, embedded variables, and basic JavaScript
• Hands-on knowledge of JavaScript, HTML, and CSS
• Highly detail-oriented with a perfectionist attitude
• Ability to program surveys quickly and efficiently under tight deadlines
• Bonus: Experience fielding online surveys using panel providers such as Cint (Lucid), InnovateMR, or Prodege
• MBA is required