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AI summary of this job
Beta Read in 10 secondsA ServiCAD role at itbd in Chandigarh for people with 2–5 years of experience. You'll handle desktop troubleshooting, Sophos Firewall, and endpoint compliance using Cybersecurity, Firewall, Compliance, and Onboarding.
- Pcc
- Work from office
- 2–5 years
What you'll do
- Provide Level 1 and Level 2 desktop troubleshooting
- Monitor Sophos Firewall health and WAN connectivity
- Manage Active Directory user lifecycle operations
Good fit if you
- Have 2–5 years of experience
- Know Cybersecurity, Firewall, Compliance, and Onboarding
- Manage desktop support and endpoint security
AI-generated from the job description. Check the full description before you apply.
Job Description
| Category | Tasks |
| End-User Support & Desktop Administration | •Provide Level 1/Level 2 desktop troubleshooting and technical support for end users. •Resolve hardware, software, operating system, and peripheral-related issues. •Handle printer troubleshooting, installation, and connectivity issues. |
| Windows & Endpoint Management | •Monitor and remediate Windows patch deployment failures and update-related alerts. •Manage endpoint security solutions including Avast Antivirus and Sophos Endpoint Protection. •Ensure endpoint compliance, security monitoring, and issue resolution. |
| Microsoft 365 & Collaboration Services | •Administer Microsoft 365 services, including user management and licensing. •Support Exchange Online activities, mailbox administration, and email troubleshooting. •Perform email phishing investigations, message tracing, and security-related analysis. |
| Identity & Access Management | •Manage Active Directory user lifecycle operations, including onboarding and offboarding. •Handle account provisioning, deprovisioning, password resets, group membership management, and access control. |
| Network & Security Administration | •Monitor Sophos Firewall health, WAN connectivity status, and alert tickets. •Perform Sophos Firewall firmware upgrades and support network security operations. •Assist with security incident response and infrastructure monitoring activities. |
| Email Security & Gateway Management | •Administer Barracuda Email Gateway Defense. •Manage email/domain whitelisting and blacklisting requests. •Support spam filtering, email security policy enforcement, and threat mitigation. |
| Security Compliance & Improvement Projects | •Participate in security enhancement initiatives such as Microsoft Secure Score improvement projects. •Implement security recommendations and support organizational cybersecurity best practices. •Contribute to strengthening the overall security posture of the IT environment. |
Skills
CybersecurityFirewallComplianceOnboardingIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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