US Process Customer Support Executive

WhatsApp HR Aamer 8522825120 / HR Fouzia 9391034953 or Email CV to shaikaamer@itbrisk.com

Roles and Responsibilities

Virtual interview | Relocation accepted to Gurugram

• Provide exceptional customer service to clients through calls.
• Handle customer inquiries, resolve issues, and provide solutions in a timely manner.
• Work on international voice process projects for US clients (US Voice Process).
• Participate in rotational shifts including night shifts as required by the business needs.
• Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

• 2-3 years of experience in BPO industry with expertise in international calling/international bpo/international call center operations.
• Strong communication skills with fluency in English language; excellent verbal and written communication abilities essential.
• Bachelor's or Master’s degree in Accounts & finance (B.com, BBA, MBA or M.com)