AMS Support Windchill Developer Others

AMS Support Issue Resolution: Handle low and medium complexity issues. Use documentationFAQs for simple problems. Reproduce medium complexity issues in test environments. Client Support: Assist with modelingdetailing issues. Maintain configuration options and resolve geometrical issues. Support feature -related queries and suggest best practices. Manage installation, upgrades, and license queries. Customization Configuration: Learn and support existing customizations. Maintain and update configurations. Define standards and parameter mappings with Windchill. 72 Hours per quarter for enhancement each less than 24 hrs. Integration Support EPLAN-Windchill: Resolve interaction issues check-inout, sync, rename. Support integrations with other tools. Perform data cleanup and resolve performance issues. Maintain standard libraries and configurations. Collaboration: Work closely with ABB users and internal teams. Provide feedback to management and participate in relevant projects. AHS Support Monitoring Maintenance: Regular monitoring of key system parameters. Ensuring integrations e.g., EPLAN Windchill are operational and performant. Reviewing application logs and managing disk space and processing capacity. Administration Security: Apply vulnerability and security fixes. Maintain access controls and update environment configurations. Ensure compliance with ABBs security standards and disaster recovery plans. Deployment Support: Manage deployments across DEV, TEST, QA, and PROD environments. Handle backups, restores, and replication server support. Troubleshoot performance issues and propose code updates if needed. Version Control and Reporting: Maintain source code versioning and customization backups. Provide project management reporting and system health updates. Flexibility Compliance: Support during public holidays and short lead-time requests. Implement ABBs security modifications and provide access logs. Ensure minimal risk and high reliability of hosted applications. Tools knowledge: EPLAN P8, Pro-Panel Ticketing Tools: AzureDevOps MS Tools: Good in MS Excel, PowerPoint, Word Communication Presentation: Very good