Customer Service || Wipro || Healthcare Process

e NIIT is hiring for its MNC Client in healthcare process.

We are looking for smart professionals with a great attitude to make every single client interaction delightful

Your Impact as a Customer Service Specialist- Healthcare Process

• Handle inbound customer calls and resolve queries with professionalism
• Ensure timely and accurate delivery of service
• Strive for first-call resolution and high customer satisfaction
• Maintain quality benchmarks like AHT, CSAT, and compliance metrics
• Properly document all interactions and follow up where needed
• Identify areas for process improvement and contribute ideas

Required Experience

• Excellent communication skills
• Should be flexible to work in night shifts
• Proficient in computer usage and Basic knowledge on MSOffice

Designation: Customer Service Specialist- Healthcare ProcessEducation:

• Graduates in B.Com, B.A, BSC (Btech, BCA, BSC IT is not eligible)

We Offer You:

• Defined career roadmap which offers growth opportunities
• Performance based incentive program**
• Investment in talent development and skills enhancement
• Work life balance with 5 day workweek
• Collaborative environment with best in class professionals
• Focus on colleague engagement and fun@work

* Insurance benefits

Note : 12th pass students can also apply.

LOCATION: Airoli (Navi Mumbai)

Interested candidates, please apply directly or share your resumes on :

Email: Neha.2b.sharma@niitmts.com

Whatsapp : 9797171267