Customer Support Executive

Position: Customer Service Executive (Voice US Healthcare Domain)

Location: Salt Lake, Kolkata

Shift Timing: Night Shift

Process Type: US Healthcare Inbound & Outbound Calls

Package: 3 LPA

Please connect with me for the further discussion - +91 93544 82536 (WhatsApp)

Benefits:

• One side Cab Facility
• Night shift allowance 0 to 3,000 PM
• Rotational shift predominantly night shifts
• 2 week offs -Rotational /Split
• Night /Odd hours drop provided 7 pm to 7 am (Day time no transport -One-way transport provided)
• Self-Travelling & Out of boundary Not considered

Job Overview:

We are looking for enthusiastic and customer-focused individuals to join our Voice/Blended Support Team. The ideal candidate should possess excellent communication skills, a positive attitude, and a commitment to delivering exceptional customer service in a dynamic, shift-based environment.

Key Responsibilities:

• Handle inbound/outbound customer interactions via voice calls.
• Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
• Maintain detailed and accurate call logs and follow standard operating procedures.
• Achieve performance targets related to quality, accuracy, and customer satisfaction.
• Demonstrate effective communication and listening skills to address customer needs efficiently.
• Adapt to flexible shifts and rotational schedules as per business requirements.
• Upsell or cross-sell products/services when required.

Eligibility Criteria:

• 12th Pass,Graduates (BBA/BMS, Bcom, B.A, BFA, B.Pharma, BSC except Tech stream) with excellent communication skills are encouraged to apply.
• Preference given to candidates with prior BPO experience and complete joining documentation.
• Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
• Mandatory: PAN card is required during the hiring process