Information Technology Process Governance And ITSM Consultant

• Join Us at ITHR Technologies Consulting LLC
• Position: Information Technology Process, Governance & ITSM Consultant
• Location: Dubai, UAE | Type: Full-Time | Industry: IT Services | Cybersecurity | Governance & Risk

At ITHR Technologies, we partner with organizations to build resilient, efficient, and compliant IT environments. We are seeking a seasoned IT Process, Governance & ITSM Consultant who can lead the design, implementation, and optimization of IT service management frameworks and governance structures that align with industry standards and business objectives. Key Responsibilities:

• Develop and implement ITSM frameworks (ITIL or equivalent) to support the full service lifecyclefrom strategy through continual improvement.
• Design, document, and optimize IT processes (e.g., Incident, Change, Problem, Service Request, Configuration Management) to improve operational efficiency and maturity.
• Establish and enforce IT governance policies, controls, and standards in alignment with ISO 27001, PCI DSS, ISO 22301, and other regulatory/compliance frameworks.
• Conduct and lead internal audits, risk assessments, and compliance programs, maintaining up-to-date risk registers and mitigation plans.
• Support business continuity and disaster recovery planning efforts, ensuring service availability and organizational resilience.
• Manage third-party vendor risk, assess data protection requirements, and oversee compliance with security standards.
• Deliver training and awareness programs to embed ITSM and governance practices across the organization.
• Provide metrics and reporting on service performance, process maturity, compliance gaps, and risk trends to senior leadership.
• Who You Are:
• 8+ years of experience in IT governance, ITSM, risk management, or process improvement roles.
• Proven knowledge of ITIL, ISO standards, COBIT, or other ITSM/governance frameworks.
• Strong background in process design, documentation, and continual improvement initiatives.
• Adept at bridging business and technical needs through stakeholder engagement and clear communication.
• Preferred certifications: ITIL v4, ISO 27001 Lead Implementer/Auditor, ISO 22301, CBCI, or related.
• Why Work with ITHR?
• Collaborate with senior consultants and technology leaders in ITSM, cybersecurity, and governance domains.
• Contribute to high-impact transformation projects for regional and global clients.
• Be part of a fast-paced, transparent, and improvement-driven work culture.
• Gain access to certification support, skills development, and leadership opportunities.
• Apply Now
• Join us in redefining how organizations manage and secure their IT operations.
• Reach out via LinkedIn or send your CV to aravinth@ithr360.com
• #ITHR #ITSM #ITGovernance #CyberSecurityJobs #RiskManagement #DubaiJobs #ISO27001 #PCIDSS #BusinessContinuity #ProcessImprovement #HiringNow #GRC