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Job Description
Work Mode: Office-Based | No Field Work
Perks: 5-Day Work Week
Key Responsibilities:
Customer Relationship Management
Maintain and manage a portfolio of assigned customers.
Build long-term relationships with clients through regular virtual interactions.
Understand each customer’s financial needs, preferences, and goals.
Act as the single point of contact for all customer queries and requirements.
Sales and Revenue Generation
Promote and sell a wide range of banking products such as savings accounts, fixed deposits, loans, credit cards, investment products, and insurance.
Cross-sell and up-sell banking solutions to maximize portfolio profitability.
Proactively identify opportunities to introduce new products that meet customer needs.
Achieve set sales targets and revenue goals.
Customer Service and Support
Resolve customer queries, service requests, and complaints efficiently.
Provide assistance with digital banking tools, mobile banking apps, and online transactions.
Ensure a smooth onboarding experience for new clients.
Maintain a high level of customer satisfaction by delivering personalized and timely service.
Portfolio Management
Monitor and review the portfolio regularly to ensure activity levels are high.
Identify dormant accounts and reactivate them through targeted engagement.
Retain high-value customers through relationship-building strategies.
Maintain accurate records of customer interactions and transactions in CRM systems.
Digital Banking Promotion
Educate customers about online banking services, digital payment platforms, and mobile apps.
Guide clients through digital transactions to encourage adoption of digital channels.
Promote the bank’s technology-driven initiatives to enhance customer convenience.
Market Awareness and Competitor Tracking
Stay updated on market trends, competitor products, and customer preferences.
Share insights with the product and marketing teams to improve offerings.
Suggest innovations to enhance customer experience.
Compliance and Risk Management
Adhere to all regulatory, compliance, and bank policies.
Conduct proper KYC (Know Your Customer) verification and documentation.
Ensure data privacy and confidentiality in all interactions.
Report suspicious activities as per bank guidelines.
Collaboration with Internal Teams
Coordinate with product, operations, and credit teams for smooth processing of requests.
Work with marketing teams to implement customer engagement campaigns.
Share feedback from customers to improve product features and services.
Key Skills and Competencies:
Communication Skills
Excellent verbal and written communication to interact effectively with clients.
Ability to convey complex banking information in simple terms.
Strong listening skills to understand customer needs accurately.
Sales and Persuasion Skills
Capability to promote banking products convincingly.
Skilled in handling objections and closing deals over phone/video calls.
Target-driven with a focus on meeting or exceeding KPIs.
Customer-Centric Approach
Empathy and patience in handling customer queries.
Commitment to delivering a personalized and positive customer experience.
Relationship-Building Skills
Ability to develop trust and rapport with clients remotely.
Proactive engagement to strengthen long-term customer loyalty.
Technical Proficiency
Competence in using CRM software, telephony systems, and video conferencing tools.
Familiarity with mobile banking apps, internet banking, and fintech solutions.
Organizational and Time Management Skills
Efficient in managing multiple customer accounts and priorities.
Strong follow-up habits to ensure timely resolution of issues.
Analytical Skills
Ability to analyze customer data to identify patterns, trends, and opportunities.
Data-driven approach to improving sales and customer satisfaction.
Problem-Solving Skills
Quick thinking to resolve customer concerns effectively.
Creativity in finding solutions that meet customer needs while aligning with bank policies.
Adaptability and Resilience
Ability to handle a high volume of calls and interactions daily.
Staying positive and motivated in a fast-paced, target-oriented environment.
More information about this Virtual Relationship Manager Job
Please go through the below FAQs to get all answers related to the given Virtual Relationship Manager job
- What are the job requirements to apply for this Virtual Relationship Manager job position?
- Ans: A candidate must have a minimum of 0 to 3+ year experience as an Virtual Relationship Manager
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BBA/BBM
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Virtual Relationship Manager is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Virtual Relationship Manager position?
- Ans: There are immediate 1 job openings for Virtual Relationship Manager in our Organisation.
Skills
Banking ProductsSalesCrm SoftwareFixed DepositsFintechMobile BankingInvestment ProductsManagement SkillsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
ITM is a premier institution renowned for its excellence in education and industry-focused programs. With a legacy of nurturing talent and fostering innovation, ITM offers a diverse range of courses in various fields, including business management, technology, and hospitality. ITM's commitment to providing quality education is reflected in its state-of-the-art campuses, experienced faculty, and industry partnerships. ITM careers provide exciting opportunities for professionals to join a vibrant community dedicated to shaping the future. Join ITM to embark on a fulfilling career journey where your skills are honed, and your aspirations are realized in a dynamic and supportive environment.
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