Hiring Product Analyst

:

• Analyze customer reviews, ratings, complaints, and feedback to identify product-related issues and improvement opportunities.
• Identify repeated negative reviews and recurring product complaints and work towards reducing them.
• Study customer feedback and determine the root cause of product issues.
• Coordinate with the Sourcing, QC, and Supplier teams to communicate improvement requirements.
• Track product enhancement actions and follow up with relevant teams until implementation.
• Conduct competitor and market analysis to identify potential product improvements.
• Support continuous product improvement based on customer expectations, reviews, and market feedback.
• Monitor the impact of product improvements by analyzing subsequent customer reviews and ratings.

Key Skills:

• Strong ability to analyze customer reviews and identify patterns.
• Good problem-solving and analytical skills.
• Understanding of customer expectations and product quality.
• Ability to identify root causes of recurring complaints.
• Good coordination skills with internal teams and suppliers.
• E-commerce/marketplace experience, especially Amazon customer reviews, would be an advantage.

Interested candidate kindly share your updated CV to mohammed@itrendsolution.com