Junior Engineer - Customer Support

Department Icon Operations Maintenance & Support
Posted: 1 year ago
4-6 years
Chennai, Chengalpattu, Kanchipuram
Operations Maintenance & Support
work from office
Full Time

Posted: 1 year ago
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Job Description

Roles & Responsibilities

  • Responsible for customer monthly schedule receipt and analysis.
  • Responsible for Preparation of Monthly schedule plan to run the MRP.
  • Review the stock status on daily basis with production and maintain Min/Max stock FG Warehouse.
  • 100% Daily Dispatch Plan adherence against customer requirements.
  • Responsible for Invoice generations of SAP against customer delivery plan.
  • To follow the post-delivery activity (ASN,POD and Documentations).
  • Inventory management system follows up in warehouse (Cycle counts and Barcode Scanning Process)
  • Responsible for 5S activities and Improvement of dispatch and warehouse process.
  • Daily customer interactions and frequent visits to build customer satisfaction.
  • Co-ordination with transporters and trip allocation of customer delivery plan.
  • Responsible for Bin stock count and Reconciliation as per the frequency.

Key Performance Indicators (KPI)

(Refers to individuals responsibility / accountability for the results)

  • 100% delivery performance by adhering on time delivery to customers
  • 100% Stock accuracy and Inventory controls of Warehouse
  • 100% Utilization of SAP usage in warehouse and Invoicing
  • Continual Improvements of delivery process and benefits in terms of Cost and customer delight

Skills

Invoice RaisingSAP SDSap KnowledgeWarehouse Management SystemInvoice GenerationGstSupply ChainWarehouse

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About Company

Since our founding more than 100 years ago, ITW has become one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. ITW businesses serve local customers and markets around the globe, with a significant presence in developed as well as emerging markets. The company has operations in 55 countries that employ more than 48,000 women and men who adhere to the highest ethical standards. These talented individuals, many of whom have specialized engineering or scientific expertise, contribute to our global leadership in innovation. We are proud of our broad portfolio of more than 17,000 granted and pending patents.
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