JP Morgan Chase - Vice President - Payments Operations Transformation

Role Overview:

Make your mark modernizing payments operations through scalable design and delivery - strengthening controls, elevating client outcomes, and expanding your career.

As a Vice President in Commercial Investment Banking Operations, you combine hands-on payments expertise with transformation, solution design, and delivery capabilities to drive change from requirements through implementation. You lead end-to-end initiatives that improve operational efficiency, strengthen controls, and enhance the client experience across payments. You partner across cross-functional teams in an inclusive environment that values diverse perspectives, collaboration, and well-controlled execution.

Job Responsibilities:

• Orchestrate end-to-end operations transformation, design, and delivery initiatives across payments, from requirements and solution design through implementation and operational readiness
• Architect scalable operating models, processes, and solutions that improve operational efficiency, controls, and client experience
• Translate operational needs into clear business and functional requirements, partnering with product and technology teams through design, testing, and implementation
• Deliver operational solutions and projects by managing timelines, dependencies, risks, blockers, and change readiness
• Evaluate operational impacts of new products and enhancements, ensuring operations requirements, risks, and controls are embedded in the solution
• Identify opportunities for process simplification, automation, and continuous improvement, and implement practical improvements
• Align stakeholders and decision-making across operations, product, technology, controls, and other functional partners

Required qualifications, skills, and capabilities:

• Bring 5+ years of experience in payments operations, operations transformation, design and delivery, or a relevant change domain
• Demonstrate hands-on payments operations knowledge, including SWIFT, payment flows, messaging, exceptions, and operational servicing
• Deliver operational solutions from requirements through implementation
• Manage projects and stakeholders across operations, product, and technology teams
• Improve processes to increase operational efficiency and support controlled change
• Communicate clearly using strong analytical and problem-solving skills across complex stakeholder groups

Preferred qualifications, skills, and capabilities:

• Apply knowledge of ISO 20022, cross-border payments, and correspondent banking
• Leverage understanding of the product development life cycle, operational design, testing, implementation, and data analytics
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.

Location: Mumbai

Job Type: PERMANENT, FULLTIME

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